Terms of sale

Placing your order

You can place your order in several ways. Through our online ordering system, by phone, fax, email or post. Bonds will make every effort to ensure that all of these methods are fully operational at all times. We cannot be responsible for delays or losses caused by failures of any of the above methods.

Delivery

Goods are shipped within 5 working days.

We shall not be liable to you or be deemed in breach of this Agreement by you for any delays in delivery beyond our reasonable control.

Please ensure that all the details that you give us are correct, so that we can carry out our obligation to you effectively. If you need something urgently, then please email us as there usually is some way we can help. If an order is late you can email or phone us to instigate an enquiry. Dependant on the method of shipping a tracking number may or may not be available. Wherever possible we will make every effort to locate your parcel and affect delivery. You are required to notify us within 3 days of receipt of your goods if the packaging is damaged in any way.

Shipping and handling

Please see details of individual shipping charges for each product. Products for delivery outside of the UK will carry an additional shipping charge.  Customers will be contacted after placing their order with the option of cancelling their order or paying the additional charge.

Payment by cheque

If you pay by cheque, we will despatch the goods once the cheque has cleared informing you of the despatch date.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Risk of Loss

All items purchased from Bonds are made pursuant to a delivery contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Bonds attempts to be as accurate as possible. If a product offered by Bonds is not as described, your sole remedy is to return it in unused condition.

Privacy Policy

We will treat all your Personal Information as confidential. We will use your information only for the following purposes:

You should be aware that if we are requested by the police or any other regulatory or government investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, employees, agents and any personnel of 'Bonds' harmless immediately on demand, from and against all claims, liability, damages, losses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other person accessing the Website using your name and/or personal information.

Our rights

We reserve the right to:

Modify or withdraw temporarily or permanently, this Website (or any part of it).

Change the Conditions from time to time, and your continued use of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.

To refuse an order, in which case any cleared funds would be returned.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your payment secure, but in the absence of negligence on our part we cannot be held liable for any third party procuring unauthorised access to any data you provide when accessing or ordering.

If you want to cancel your order please contact us immediately, if goods have been despatched our Returns Policy applies.

Non acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock, or if a custom made product, beyond our ability to make what you require.

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

The customer is responsible for the cost of returning goods and for correct packaging to ensure they arrive back in good condition. Should items be badly packaged so resulting in damaged goods, refund or exchange will not be possible.

Address for Returns:

Returns should be sent to:

Bonds: Clocks, Unit 10A, Penrhos Business Park, Holyhead, Anglesey, LL65 2UQ, United Kingdom.

VAT number: 879602284

Telephone: 0845 365 8 007
Facsimile:
E-mail: info@bondscorporate.co.uk or use the Contact Us page
Business Hours: Phone: 9 a.m. - 7 p.m. (Greenwich Mean Time), Facsimile: 24 hrs.